Yes. We hold public liability insurance which covers up to £5 million. This covers our negligence, for example when setting up the equipment incorrectly and does not cover misuse of the equipment. We recommend that you take out your own public liability Insuarance to cover this if required

No. We currently do not allow overnight hire of any of our equipment.

The latest collection time we offer is 6pm.

In most circumstances we do not require a deposit. For bookings over £150 we require a non-refundable deposit of £100.

Yes. You are free to cancel your booking anytime before 9am on the day of hire. Persistent cancellations may require a deposit to be paid.

Most of our equipment is fitted with shower covers. We don't offer refunds if you can't use the equipment due to adverse weather conditions as you are free to cancel your booking up until 9am on the day of the hire.

If you are concerned about adverse weather affecting your booking, we suggest you book a village hall or similar venue to hold your event. Please ensure that the venue has sufficient space to accommodate the equipment you have hired including ceiling clearance.

We are happy to provide a list of indoor venues we have attended in the past.

The maximum legal limit permitted for bouncy castles to be used is 24mph including gusts. Safety is of paramount importance to us and if we feel it is unsafe for us to hire equipment to you, we will need to cancel the booking. In this case there will be no charge and if a deposit has been paid this will be returned.

This is the absolute extend of our liability. We will not reimburse for any other losses incurred as a result of the cancellation.

If you are concerned about adverse weather affecting your booking, we suggest you book a village hall or similar venue to hold your event. Please ensure that the venue has sufficient space to accommodate the equipment you have hired including ceiling clearance.

We are happy to provide a list of indoor venues we have attended in the past.

All equipment is checked on delivery and collection for any damage. You are responsible for the sale keeping of the equipment. If damage occurs, you will be liable for any costs incurred in replacing or repairing the equipment.

Yes. This may be limited by the size (including the ceiling height or any hanging objects) of the venue. The castle can be weighted at each corner with sandbags. Some venues do not allow the use of bouncy castles and it is your responsibility to investigate whether any restrictions apply. Capel Castles (or any related group company) will not be responsible for any damage or claims arising from the use of our equipment at a venue.

No. Our equipment can only be used on grass or indoors (village halls etc). This is due the amount of weighting required for each anchor point to satisfy legal requirements.

No. We do not offer a discount if you don't require the equipment for the full five hours rental.

Yes. We are members of the BIHA (British Inflatable Hirer's Alliance) and TIPE (The Inflatable Play Enterprise). Both organisations focus on improving overall safety standards within the industry and promoting best practice.

You can find out more about both organisations using the links below:

• BIHA (British Inflatable Hirer's Alliance) - Find out more
• TIPE (The Inflatable Play Enterprise) - Find out more

All inflatable play equipment has to undergo annual check to ensure it meets a certain level of quality. This is also a requirement from our public liability insurers. All equipment that falls within the scope of the PIPA scheme is also tested to their standards. You can check the status of our equipments by visiting www.pipa.org.uk and entering the tag number displayed on the equipment.

You can also check the status via our website using the link on the relevant product page.

The prices quoted include delivery and collection to a venue within 20 miles of the IP9 2HZ post code as quoted by www.theaa.co.uk. If the venue is further that 20 miles, then a charge of £0.45 per mile for both the delivery and collection will be applied to the quote.

We have delivered to the following areas. In some cases a delivery charge may be payable. Please se the previous FAQ for further information.

Acton, Aldham, Ardleigh, Barham, Bentley, Bildeston, Boxted, Bradfield, Braintree, Brightlingsea, Bury St Edmunds, Capel St Mary, Cavendish, Chantry, Chelmondiston, Clacton, Claydon, Colchester, Copdock, Creeting St Mary, Creeting St Peter, Debenham, Dedham, Earls Colne, East Bergholt, Elmsett, Elmswell, Felixstowe, Framlingham, Gainsborough, Great Bentley, Great Cornard, Great Horksley, Great Wenham, Grundisburgh, Hadleigh, Hatfield Peveral, Higham, Hintlesham, Holbrook, Ipswich, Kelvedon, Kesgrave, Kirton, Lawford, Layer Marney, Layham, Leiston, Little Bealings, Little Wenham, Long Melford, Marks Tey, Martlesham, Melton, Mendlesham, Mistley, Nayland, Needham Market, Orford, Pinewood, Ravenswood, Raydon, Rendlesham, Rushmere, Saxmundham, Shotley, Stoke Park, Stowmarket, Stowupland, Stratford St Mary, Stutton, Sudbury, Tattingstone, Tendring, Thurlston, Tiptree, Trimley St Martin, Trimley St Mary, Warren Heath, Washbrook, West Bergholt, Whatfield, Wickham Market, Witham, Witnesham, Wivenhoe, Woodbridge, Woolpit.